Return Policy

Returns
Unfortunately we cannot offer you a refund or exchange at this time unless the product is completly defective, we plan to have this option in the future.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at vapecigonline@gmail.com and send your item to: 7529 Westheimer Rd Houston Texas USA 77063.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
We do not offer refunds at this time.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at vapecigonline@gmail.com and send your item to: 7529 Westheimer Rd Houston Texas USA 77063.

Shipping
To return your product, you should mail your product to: 7529 Westheimer Rd Houston Texas USA 77063.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

© 2015 - VapeCig Online - A Houston TX Vape Store

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